https://ri.ufs.br/jspui/handle/riufs/11276 Wed, 28 Oct 2026 19:54:13 GMT 2026-10-28T19:54:13Z http://ri.ufs.br:80/retrieve/db678eb7-5990-4274-afcd-60a4478dc48b/PROFIAP.png https://ri.ufs.br/jspui/handle/riufs/11276 https://ri.ufs.br/jspui/handle/riufs/26222 Title: Gestão do conhecimento: proposta de ferramenta metodológica para externalização de conhecimento em áreas de controle do Banese Authors: Carvalho, Maico Santos Wiltshire de Abstract: Objective: This study analyzed experts' perceptions regarding knowledge externalization in the operational practices of the Account Control and Commercial Credit departments at Banese (State Bank of Sergipe), evaluating, through the Delphi Method, the adequacy of a Standard Operating Procedure Manual (SOP Manual) as a methodological tool for converting tacit knowledge into explicit knowledge. The research is anchored in the Public Institutions and Organizational Management Research Line of the PROFIAP Program, focusing on knowledge management strategies in public institutions. Methodology: The research adopted a mixedmethods approach (qualitative-quantitative) of an exploratory-descriptive nature, operationalized through a Case Study. Data collection was based on the Delphi Method conducted in two rounds with a panel of 11 experts, and data analysis combined Bardin's Content Analysis for textual data and descriptive statistics for consensus measurement. The technical/technological product (PTT) consisted of a Methodological Manual for the Elaboration and Management of Standard Operating Procedures. Main Results: Empirical results encompassed the survey of experts' perceptions regarding aspects associated with the four knowledge conversion modes present in operational activities, as well as specific organizational conditions influencing this process. Furthermore, in the propositional scope, it evaluated the content adequacy and perceived applicability of the SOP Manual through consultation with the expert panel via the Delphi Method. Relevance and Originality: The research addressed knowledge management applied to a state public bank undergoing workforce renewal. The use of the Delphi Method contributed to the content validation and perceived technical legitimacy of the SOP Manual. Theoretical, Methodological, and Management Contributions: Theoretically, the study deepened the application of the Knowledge Spiral model. Methodologically, it provided a case study protocol and a model of analytical categories to investigate the complex dynamics of knowledge in public institutions. For Management, it provided a standardized methodological model to support routine formalization and the preservation of organizational memory, with the evaluation of its effectiveness conditional upon practical implementation and monitoring through operational indicators. Social/Societal Contributions: The research contributed to society by strengthening the organizational memory and institutional resilience of a public bank. By proposing enhancements to the efficiency and effectiveness of Banese's management, the study indirectly supported the institution's capacity to better serve public interests, meeting the social and economic demands of its operating region. Fri, 11 Sep 2026 00:00:00 GMT https://ri.ufs.br/jspui/handle/riufs/26222 2026-09-11T00:00:00Z https://ri.ufs.br/jspui/handle/riufs/26202 Title: Artefatos concretos da cultura organizacional como instrumentos de (des)construção do racismo institucional: um estudo de caso no Tribunal Regional Eleitoral de Sergipe na gestão do biênio 2024-2026 Authors: Silva, Elielson Souza Abstract: Objective: to verify whether, within the Regional Electoral Court of Sergipe (TRE-SE), there are concrete artifacts (verbal, behavioral and physical) of the organizational culture that may express, reinforce and/or foster racial equity and the confrontation of institutional racism and, if so, how they present themselves, in light of documentary evidence and of the perceptions of senior management officials and of self-declared Black civil servants. Theoretical framework: the study is situated in the Public Policy research line of PROFIAP, to which it contributes by examining the conversion of the national racial equity policy of the Judiciary into institutional practice within the Regional Electoral Court of Sergipe, through the concrete artifacts of the organizational culture. Methodology: qualitative and exploratory research, conducted as an embedded single-case study with two units of analysis. Fourteen semi-structured interviews were carried out and submitted to categorical content analysis following the steps proposed by Sampaio and Lycarião (2021), triangulated with documentary and normative research and with participant observation records. Results: of the 373 thematic units delimited, 372 were coded into the seven artifact categories, and none of them revealed a racially affirmative artifact endowed with institutional stability. A specular reading was identified between the two poles and, within the management pole, a gradient of racial literacy. Triangulation showed that the asymmetry is concentrated in the regime of discretionary appointment to commissioned positions and functions, the only space of functional mobility that no internal rule subjects to a racial equity criterion, even though Article 3 of CNJ Resolution No. 203/2015 expressly allows it. Originality and relevance: the originality lies in mobilizing the model of concrete artifacts as a lens for the racial reading of a public organization, which makes it possible to locate institutional racism in observable manifestations rather than in intentions. The relevance stems from the agenda established by the National Pact of the Judiciary for Racial Equity and from the fact that the study identifies, with precision, the point at which available regulation ceases to be converted into practice. Practical contributions (impact): the impacts are potential, since the product constitutes a proposal not yet implemented, and lie in the organizational, management and public policy areas. As a technical-technological product, a draft resolution is proposed establishing racial equity guidelines at TRE-SE, systematized from the 112 propositional constructions formulated by the participants themselves and ranked so that structural measures lead those of a symbolic and formative nature. Fri, 28 Aug 2026 00:00:00 GMT https://ri.ufs.br/jspui/handle/riufs/26202 2026-08-28T00:00:00Z https://ri.ufs.br/jspui/handle/riufs/26192 Title: Lean Healthcare: proposta de melhoria contínua para os processos logísticos da gestão de medicamentos em um hospital universitário Authors: Silveira, Maria Grazielle Santana Abstract: Objective: This study aims to propose an intervention model for the continuous improvement of logistics processes regarding medication management in a university hospital, grounded in Lean principles and operationalized through Lean tools. The research addresses the growing interest in the literature regarding the adaptation of the Lean philosophy—originally developed for industrial production—to the hospital context, aiming to reduce waste, costs, and inefficiencies while focusing on creating value for the patient. Theoretical Framework: Situated within the Public Administration and Organizations research line, the study is grounded in three pillars: hospital medication logistics and supply chain management; public procurement; and Lean Thinking applied to healthcare (Lean Healthcare). Methodology: This is an applied, qualitative, and exploratory study conducted under an interpretivist paradigm and an inductive approach. It employs a case study method, with data collection carried out through document analysis. Main Results: Six bottlenecks or forms of waste were identified: complex logistics flow, process variability, high inventory levels, operational errors, underutilization of indicators, and limited organizational learning. Based on these findings, an intervention model supported by Lean tools was structured and subsequently materialized into a Continuous Improvement Guide for hospital medication management. Originality and Relevance: The originality lies in proposing an intervention model structured for the context of public university hospitals, integrating Lean principles and tools into a systematized approach for the continuous improvement of medication logistics. Its relevance is demonstrated by the pursuit of sustainable solutions for chronic challenges in hospital management. Practical Contributions: The proposed model is expected to assist managers in identifying waste, standardizing processes, rationalizing inventory, enhancing logistics management, strengthening evidence-based decision-making, and increasing efficiency in public hospital administration. Fri, 28 Aug 2026 00:00:00 GMT https://ri.ufs.br/jspui/handle/riufs/26192 2026-08-28T00:00:00Z https://ri.ufs.br/jspui/handle/riufs/26129 Title: O feedback que transforma: monitoramento ativo da Auditoria Interna em uma Instituição Federal de Ensino Authors: Amaral, Giulliano Santana Silva do Abstract: The objective of this research is to propose a systematic methodology for the continuous monitoring of Internal Audit recommendations, consolidated in a Good Practices Manual, with a view to contributing to the improvement of public management at the Federal Institute of Sergipe (IFS). The theoretical framework of the study is situated within the Public Administration and Organizations research line of the Professional Graduate Program in Public Administration (PROFIAP) at the Federal University of Sergipe (UFS) and is grounded in the strategic role of Government Internal Audit in strengthening governance, risk management, internal controls, and accountability. The study contributes to this research line by discussing managerial practices and instruments aimed at improving organizational processes and adding value to public management. The methodology adopts a qualitative, applied, and descriptive approach through a single embedded case study conducted at IFS. Documentary analysis, semi structured interviews, and participant observation are used as sources of evidence, which are examined through content analysis and triangulation, with the SWOT Matrix also employed as a diagnostic tool. The results show that the monitoring of recommendations is institutionalized at IFS but still faces operational limitations; that the lack of standardization compromises the uniformity of the monitoring process; that communication between Internal Audit and managers contributes to its effectiveness; and that monitoring strengthens governance and contributes to the continuous improvement of public management. The study also identifies needs related to the standardization of procedures, information integration, technological support, and the systematization of monitoring activities. The originality of the study lies in the development of a systematic methodology grounded in the empirical diagnosis of a Federal Educational Institution, integrating, within a single proposal, procedures, responsibilities, managerial instruments, communication mechanisms, transparency, and technological support for the continuous monitoring of recommendations. The relevance of the study lies in addressing an essential stage of the Government Internal Audit cycle and responding to needs identified in the institutional context under investigation, helping to bridge normative frameworks and monitoring practices while providing proposals that can be adapted to other Federal Educational Institutions. As practical contributions (impact), the research develops a Technical-Technological Product (TTP), as an applied research output, materialized in a Good Practices Manual for the continuous monitoring of Internal Audit recommendations in Federal Educational Institutions, comprising guidelines, procedures, instruments, and indicators designed to support auditors and managers. The development of the product constitutes an actual research output, whereas the effects arising from its implementation represent potential impacts in the organizational and practical dimensions, by fostering standardization, traceability, communication, and the monitoring of recommendations, as well as in the societal and public policy dimensions, by potentially supporting transparency, accountability, governance, and public value creation. Tue, 25 Aug 2026 00:00:00 GMT https://ri.ufs.br/jspui/handle/riufs/26129 2026-08-25T00:00:00Z