A importância dos indicadores de desempenho da operação portuária na tomada de decisões : um estudo de caso do Terminal Marítimo Inácio Barbosa/SE

Abstract

The present study aimed to present how the operational performance indicators are used in the Port of Sergipe, firstly being able to understand what operations are performed and what infrastructure exists for the development of the activities, to present the indicators used in Terminal and how they are used to manage it. Through documentary analysis and interviews, a qualitative exploratory study was developed. According to the analysis of the interviewees' responses and the data provided by the company, it was possible to identify that in all the structure employed by the TMIB, as well as in the landing and dispatch operations, the indicators are used and are fundamental for planning, scheduling and control of activities, in the same way as prospecting new charges. Their daily monitoring is fundamental for understanding the port situation, however, the source of the information depends heavily on the understanding of the operation's employees, who often do not have an understanding about the matter.