Práticas e procedimentos para melhoria organizacional : um estudo na empresa INFOX

Abstract

Increased competition in the business market has stimulated innovation and optimization of production processes. For continuous improviment of the effectiveness of the management system, it’s necessary for companies to opt for a system that obeys and standardized their processes. This study sought to analyze how practices and procedures promote organizational improvements in the administrative sector of INFOX. After conducting a theoretical study, searching in the literature, concepts about business process management, processes mapping, as well as process modeling techniques, more specifically BPMN notation, quality management and ISO 9001: 2008. The research was characterized as descriptive and the strategy used was the case study. A diagnostic was made of existing procedures in the administrative sector, relating them with the NBR ISO 9001: 2008, in order to verify that it complies with the required requirements. These procedures were also important for mapping the activities of the sector through the BPMN notation and use of the BizAgi tool to design the process. An interview was also carried out, following a certain script to analyze the improvements and difficulties in the use of the procedures. It’s concluded, with this work, that the analyzed procedures, responsible for the support, orientation and control in the execution of the activities, promoted an organizational improvement in the INFOX