A satisfação dos terceirizados da empresa Erick Lima Machado Mendonça – EPP - Real Service

Abstract

The objective of this study was to diagnose the impact of outsourcing administrative processes at the Federal University of Sergipe Foundation, São Cristóvão campus and rectory, from the perspective of outsourced workers as well as to evaluate the level of satisfaction of these workers. The theoretical framework sought to convey more easily the concepts related to People Management, Motivation with emphasis on Outsourcing Satisfaction and broader outsourcing, addressing concepts, characteristics and their insertion in Public Administration. Bringing the data of the contract signed between the Federal University of Sergipe and the company EPP (Real Service) through public consultation made through the UFS website on the website of the Contract Supervision Office (EFISCON). The research is quantitative, descriptive, through a case study with data collection through a questionnaire. Having a universe of 259 outsourced workers with a sample of 131 of them. The data obtained were tabulated and analyzed using the Microsoft Excel program and expressed as mean values, reaching the evaluation mean. Regarding the results obtained, there was a profile partially satisfied with work performed at UFS and partially demotivated due to remuneration as a satisfactory factor. Thus the work sought to reinforce the idea that in the outsourcing process as well as other forms of hiring, should seek motivated and satisfied employees, because it is through them that can achieve the objectives of the organization. It is suggested the Federal University of Sergipe and the outsourced company to adopt some measures so that the University itself, servers and outsourced workers can optimize their activities and play an increasingly strategic role in the organization.