Redução do tempo de atendimento na emergência de uma clínica maternidade utilizando Lean Healthcare

Abstract

In a recent past, there has been a rapid and uncontrolled growth in the health sector that justified the necessity and increase in the employment of better management techniques, in order to reduce operating costs, increase the hospital profit and offer a better service to patients. This need has been expanding and nowadays many hospital organizations choose practical and effective management. This research has as a study component the process of care of emergency room in the Maternity Clinic, Perinatal Rio de Janeiro, specifically in the Unit of Laranjeiras. Using conceptual researches and data collection, the purpose is to develop analysis and propositions focusing on the implementation of profitable activities, thus, the project is based on identifying problems in the process. Therefore, the contrast between literature and the case information studied allowed building a cause and effect diagram and an action plan as propositions to reduce the emergency room attendance time. It is hoped that this proposal can be a possible reference to the maternity clinic managers leave and that makes part of an actions guide to be adopted over the improvement process.