Sistema Integrado de Gestão (SIG) : análise da percepção dos docentes e gestores dos cursos do Centro de Ciências Sociais Aplicadas da Universidade Federal de Sergipe

Abstract

This study aims to analyze the Integrated Management System (IMS) of the Federal University of Sergipe (FUS) regarding the execution of tasks and decision making, in the perception of teachers and managers of the courses of the Center for Applied Social Sciences (CASS). For this purpose, the research was based on a theoretical basis on systems, information systems and Enterprise Resource Planning, through which it was sought to demonstrate that, in order to improve their performance and keep themselves updated, organizations have come identifying the need to incorporate modern information systems, emphasizing a type of a more systemic approach that adapts to the reality of globalized and highly technological markets. Thus, the research was characterized as descriptive with a qualitative and quantitative approach. In addition, as a strategy, the case study method was adopted, using two different research instruments: the application of structured questionnaires and the application of semi-structured interviews. From the results obtained, the main tasks that are carried out by both audiences in this system were evidenced, such as: monitoring and launching the frequency of students, analysis, monitoring, response and sending processes, monitoring , requesting and posting a vacation. Problems were also identified, which in the perception of teachers and managers, directly interfere with the use and results obtained through the system. Examples of these problems are: the constant maintenance of the system during office hours, the lack of training for users of the system, and the lack of integration of the IMS with other sites, systems and between its own modules. Thus, it was concluded that the Integrated Management System of Federal de Sergipe meets most of the demands of the investigated audiences, however, in the perception of its users, it still needs improvements in areas such as training, maintenance and flexibility.