Impacto das subfunções valorativas na ação do profissional no processo de trabalho com a tecnologia da informação

Abstract

Information technology has modified and continues to change organizational spaces, contributes to the expansion of competitiveness and innovation, becoming an indispensable resource that influences the very survival of organizations. In addition, homes themselves are also impacted by the magnitude of information technology. In this sense, assimilating the effects of IT is fundamental, as the mastery of all the potential resources it offers can provide profound transformations. For this reason, we selected, among several possible lines of research, a study that proposes to analyze the influence of human values in the professional's action in the work process with IT. For that, we used the model of Torkzadeh and Doll (1999) composed of four criteria: productivity, management control, innovation and customer satisfaction. Considering these four constructs, the authors raised definitions of the impacts of information technology at work within a business context and operationalized them in a 12- item instrument. Additionally, observing that IT alone is insignificant, since it needs skilled individuals who can extract the maximum of its potential, the present work also sought to analyze the human element, a central component in this relationship, by tracing certain subjective characteristics of the subjects based on the functionalist theory of human values, instrumentalized in an 18-item questionnaire, developed with a theoretical basis that establishes parsimonious and testable principles a priori (GOUVEIA et al., 2009). In this perspective, the central objective was to analyze the influence of valuation subfunctions (independent variables) on the professional's action in the work process with IT based on productivity, managerial control, innovation and customer satisfaction (dependent variables). It was, therefore, an empirical, quantitative, cross-sectional and explanatory study, which enabled the knowledge of the respondents' profile, their correlations through Pearson's Correlation between the subjectivity of the evaluative subfunctions with the variables of the work process and also through analysis from multiple regression to the inference of which subfunctions more or less predict a given employee action as it performs its daily function from the use of IT. The data gathered in the research were guided by weak correlations and with little explanatory force, however, some subfunctions were highlighted because they are present in almost all correlations and have a significant presence in explanatory relationships, in this case, for example, interactive.