“Rede de atenção do cuidado em saúde : planejamento e trabalho do serviço social em Unidades de Pronto Atendimento (UPAs)”

Abstract

This research arises from the experience of a supervised internship in Social Work in a 24-hour Emergency Care Unit (UPA), in which it was possible to experience the demands of the social health needs of the assisted population. The flow of demands for care corroborate the difficulties encountered in the organization of health work. The study discusses the planning and its action strategies, in order to optimize the responses and guarantee the best care with improvements in the quality of life of the people assisted. It addresses the practice of planning as an instrument for the performance of Social Work in the network of health services, understanding this instrument as a potentiator of better results in UPAs. Methodologically, it is a qualitative research of exploratory descriptive nature that starts from the budgets that the planning is necessary in the professional daily life of the social worker. This work briefly outlines the planning milestones, historically, in its different approaches, its use, and the limitations that the tool presents when integrated in a simplistic and focalistic way.