Criação e gestão do conhecimento organizacional: aspectos do centro de saúde integrado de Itabaiana/ SE, durante o período de pandemia do SARS- COV-2

Abstract

The COVID-19 pandemic generated intense changes in all areas of life, and the Health area was the front line in the fight against the virus. In this context, companies had to adapt to new challenges. Therefore, the research was problematized as follows: how did the processes of creation and management of organizational knowledge occur during the period of the SARS-CoV-2 virus pandemic at the Integrated Health Center – Clínica Biofisio? The main objective is to analyze this process of creation and management within this scenario, from the viewpoint of the Manager of Clínica Biofisio. The research is qualitative, the instrument used to collect data and information was a semi-structured interview script. The information collected was analyzed using content analysis. The results found show how the Management and Creation of knowledge occurred, the manager, however, did not present anything very innovative within what he was already doing in the company's internal management, according to him, adaptations were made, such as: management of the flow of people and measures of prevention to COVID- 19. The Manager did not mention any problem regarding communication and performance of its employees, it was noticed, therefore, that the relations within the company took place in an objective and fluid way.