O papel da comunicação interna nas relações interpessoais em uma Secretaria Municipal de Saúde de Sergipe

Abstract

The aim of this study was to understand how the role of internal communication influences interpersonal relations in a Municipal Health Department in Sergipe. The research is characterized as exploratory and descriptive, and the case study was used as a research strategy. A qualitative and quantitative approach was used to analyze the data. Data was collected using two semi-structured questionnaires sent to the secretariat's employees using the Google Forms tool. The results obtained made it possible to understand how the internal communication process works, as well as internal communication from the point of view of the employees and whether the factors of the internal environment influence interpersonal relations in this secretariat. As a result, the organization's internal interpersonal communication was found to be deficient, due to the way in which information is passed on. It was thus observed that interpersonal communication at this institution initially needs to use one of the main tools for success, internal communication, to its advantage, as well as horizontal communication, which involves all employees following a hierarchical order, as well as motivation and satisfaction among employees need to exist so that communication between employees is clearer and they can feel they belong and listen to this space. Therefore, actions can be implemented so that employees can see the clarity of internal communication in this space, planning periodic meetings to pass on information collectively, as well as avoiding parallel conversations between corridors about private information, creating a culture of transparency to avoid barriers between management and managers, actions that can integrate employees, and using technology as a tool to bring the internal environment closer together, as a way of exchanging information between company employees.