Habilidades socioemocionais : um estudo sobre os discentes estagiários do curso de secretariado executivo da Universidade Federal de Sergipe

Abstract

Socio-emotional skills are a relevant area for research, since the job market is increasingly demanding them in the processes for hiring professionals. In this context, the aim of the research was to analyze socio-emotional skills in the work of Executive Secretary trainees at the Universidade Federal de Sergipe (UFS), seeking to answer which of these skills apply to the routines of the public investigated. The stages of the investigation were: to identify how socio-emotional skills relate to the duties and higher education of secretaries; and to verify the perception of trainee students in relation to socio-emotional skills. The research was characterized as descriptive and exploratory, with a qualitative approach. Data was collected using a questionnaire with twenty-six questions, applied to students on the course who were doing their internship in the current semester. This instrument was applied using Google Forms. As a result, seventeen participants responded. In conclusion, it was found that communication, empathy and cooperation are the main socio-emotional skills applied by the respondents. It was also identified that these skills are present in the legal attributions of the secretarial professional and their development can be fostered in the context of the internship during higher education.