Além das palavras : uma análise das experiências turísticas de pessoas com gagueira

Abstract

Good communication directly influences the experience a tourist can have in a particular destination. Thus, this qualitative and exploratory research aims to investigate whether stuttering can, and to what extent, interfere with visitors' experiences during their outings or travels. Accordingly, the surveyed group consisted of people who stutter. The methodology employed was divided into three phases: the first phase involved a literature review, the second phase involved the adoption of the snowball methodology, which consists of spontaneous networking, and finally the administration of a survey questionnaire via Google Forms, conducted between February 21st and March 10th, 2024. After analyzing the data, it was concluded that it is necessary to prepare tourism service providers to ensure that good service is provided to all visitors, regardless of whether they have a neurodevelopmental disorder, in this case, speech disfluency. Therefore, it is crucial for professional associations researching stuttering and those advocating for the rights of people who stutter to come together to combat stigmatization and prejudiced attitudes that create obstacles to the quality of life of individuals who stutter. The absence of federal legislation recognizing the difficulties and challenges faced by the stuttering population directly hampers how these individuals occupy the same spaces as those fluent in their speech, which also affects the tourism experience, potentially creating barriers to travel and hindering a healthy communication process.