Proposta de um sistema integrado para otimização do processo de triagem auditiva em clínica no município de Aracaju-SE

Abstract

This work presents a proposal for intervention to optimize the auditory screening process at the Otocenter otorhinolaryngology clinic, located in Aracaju-SE. The main objective is to investigate how the adoption of an computerized system can improve efficiency in managing patient records and auditory screening, reducing errors and increasing the agility of patient care. The object of study is the current auditory screening process of the clinic, which faces challenges related to the lack of systematization and organization in the documentation of services. The methodology used includes analyzing the existing workflow, mapping processes, and identifying problems through the BPMN tool. The main results indicate that implementing a computerized system can provide significant efficiency gains, reducing waiting times and improving the quality of careIt is concluded that systematizing the processes in auditory screening is essential for optimizing medical record management, ensuring data integrity, and increasing the speed of care.