Rede de câmaras de resolução consensual de conflitos: uma proposta para as universidades federais

Abstract

The main objective of this thesis is to propose management and governance guidelines for structuring a network of Consensual Conflict Resolution Units within Brazilian Federal Universities. The specific objectives include analyzing the Public Ethics Management System, evaluating the organizational design of existing conflict resolution units, and presenting guidelines for the implementation of consensual conflict resolution chambers in Federal Universities (UFs). The study employs the General Systems Theory and Complex Thought as its epistemological foundation. The methodology involves documentary research, questionnaire application, and participant observation. The survey covered all 69 existing federal universities, of which only 11 already have formal mediation/conciliation units. The analysis shows low alignment among these units regarding organizational structure and adopted procedures. The findings indicate institutional benefits from adopting systemic consensual practices, suggest creating a collaborative network, and recommend linking consensual resolution units to the university Ombudsman’s Offices. It concludes that the effectiveness of these units depends on defining minimum structural and procedural standards, continuous training/education, and incentive policies for inter-university integration.