A exclusão digital no Nordeste e os desafios no acesso ao Benefício de Prestação Continuada por meio da plataforma "Meu INSS"

Abstract

This Final Course Work aimed to analyze the impact of digital exclusion in the Northeast and the obstacles to access to the Continuous Benefit Payment (BPC) through the “Meu INSS” platform. The study sought to understand the barriers imposed by the digitalization of public services, discuss the relationship between technology and social inequality, and investigate how digital exclusion influences access to welfare rights. The research, of a predominantly qualitative nature, used the historical-dialectical materialist method, which allows us to understand social phenomena in a context of historical transformation and combined bibliographical research and analysis of data from the Continuous PNAD (IBGE). The results showed that digitalization, despite optimizing administrative processes, makes access to BPC difficult for those who live on the margins of society. It was concluded that digital exclusion reflects structural inequalities that contribute to the continuation of cycles of exclusion and, although mechanisms are created to promote digital inclusion, it is impossible to achieve full equity in access in the capitalist system, since economic and social inequalities are fundamental to the maintenance of this system.