Competência social : um estudo sobre os conhecimentos dos discentes de Secretariado Executivo da Universidade Federal de Sergipe

Abstract

This research, exploratory and descriptive in nature, aimed to analyze students' knowledge about social competence throughout their training in the Executive Secretariat course at the Federal University of Sergipe. The research phases included the identification of social skills in the organizational context and those specific to the executive secretariat. This research has the specific objectives of a) verifying the actions promoted by the course for the development of social competence; b) identify students’ level of knowledge about social competence; c) analyze the obstacles perceived by students in relation to the development of social skills during the course. The methodology used was quantitative with resources from descriptive statistics and interpretative analysis. Data collection was carried out through simple random sampling, considering the total number of students enrolled in the course in the 2023.2 semester and accessibility criteria. The questionnaire was distributed via the WhatsApp social network and via email to students enrolled during the research period. Based on the responses obtained, it is concluded that there is a variation in students' knowledge about social competence throughout their degree in Executive Secretariat at the Federal University of Sergipe. The course actions for developing these skills proved to be relevant, but there is a need for improvement. The importance between the training of the Executive Secretariat and the development of social skills was identified, and the students' experiences highlight the relevance of this skill in professional practice