Ambiência da sala de espera odontológica e aspectos psicossociais: percepção de usuários de unidades básicas de saúde

Abstract

Fear and anxiety may negatively interfere with the dental procedure, it is important to study pharmacological and/or non-pharmacological means of mitigating them. Thus, this study aimed to understand the perception of users of Basic Health Units from Ribeirópolis – SE, about the ambience of the dental waiting room and the psychosocial aspects involved in this area. Data were collected through interviews using the Dental Anxiety Scale (DAS) and Perceived Hospital Environment Quality Indicator (PHEQI), and socioeconomic and educational issues also. 308 patients were interviewed in 4 Basic Health Units. Relating the DAS with the socioeconomic variables, there is a statistically significant difference for the items gender and age, of which 72.7% of the subjects had dental anxiety. Applying the PHEQI, 60% the parameter must be in good quality or condition. It is concluded that users consider the ambience convenient to their socioeconomic conditions, but aims for improvements. Thus, it is reaffirmed that the waiting room is capable of positively or negatively interfering with the harmony of its ambience.