Modelagem de processos de negócio nos departamentos de graduação do campus prof. Alberto Carvalho

Abstract

In the context of the Academic Departments at a Federal University there are many processes that run daily in order to support the academic activities. While many of these processes are supported by resolutions, these are not enough to describe, in detail, how the activities are to be performed , which are the interactions with other agencies or departments and what products generated by these processes. The lack of a detailed documentation of processes generates questions for administrative staff, teachers and students when they need to interact with a particular process for the first time. It is also common certain lack of standardization in the execution of processes since there is no standard script to follow. This study aims to model and document business processes in the context of the Academic Departments at UFS/ITA , to sensitize the academic community of the need and importance of process modeling.