Análise do sistema eletrônico de não conformidades de um fornecedor automotivo de Minas Gerais

Abstract

In the industrial area, managers constantly face several types of problems that may imply in the dissatisfaction of their customers in relation to the quality of their products and services. To serve customers' needs and gain advantages over their competitors is crucial a robust systematic for the control, management and detection of non-conformances, so that it can act effectively in the correction of the problem, avoiding their recurrence, through effective actions. The present paper aims to evaluate the electronic non-conformances system of a automotive industry company, present the problems recorded, following the requirements of BIQS Handbook, identify and evaluate the troubleshooting process in relation to the main problems, as well as pointing the improvements arising from the use of the electronic nonconformances system. When analyzed the data for 2016 and 2017 it’s noted 581 registers (non conformances), in which more than 80% of them relate to the visual and dimensional problems.