Um estudo sobre maturidade do sistema de gestão em uma empresa de produção seriada

Abstract

Nowadays, the companies make investments in the attempt to become the processes more robust, mainly the ones that conduct the decision-making as the case of the management system, in this work, had been considered the following systems: ISO 9001 - Quality Management System and ISO 14001 - Environmental Management System. The objective of this work was to describe the application of a tool to evaluate the maturity degree of the large multinational management system and to contextualize the importance of the theme at the organizational level. The maturity models are presented as methods that contribute to a maturity evaluation and improvement implementation, with the purpose of rising the maturity degree. This work is about a single case study, made in the cited company, which operates on the segment of school supplies, and office material, the research is from qualitative nature. The main results were the ones that the company fits in, as the maturity of the management system, in the level 2, which evidences the need of improving the integration areas and its processes. It is concluded that reaching levels of maturity, is still a challenge even in the big companies, which own certifications and more developed processes.