Atuação em secretaria escolar : um estudo de caso em uma escola municipal de ensino fundamental em Aracaju-SE

Abstract

It is essential that the school offers quality services, having administrative and academic teams able to carry out their activities with competence. For this, it is essential that there be hired professionals with sufficient technical knowledge to carry out their duties. This research addresses the role of the school secretary. and aimed to understand the importance of knowledge in secretariat for the development of activities in the secretariat of a Municipal School of Primary Education, located in Aracaju-SE that offers education from the 1st to the 9th grade level. The research is a case study of qualitative approach and the data were obtained through questionnaire application, secondary data and participant observation, already the researcher works at the school as a secretarial trainee. The results show that there is a lack of interest on the part of the employees working in the school secretariat to acquire technical training to improve their skills, but they say they do not find it difficult to carry out their duties, the data also showed, importance given by the managers, to have technically qualified professionals to better manage the school secretary