A percepção dos docentes sobre a qualidade do curso de Administração da Universidade Federal de Sergipe/Campus São Cristóvão

Abstract

Due to the importance of professor in the professional education of the students and the quality of undergraduate programs, the purpose of this study is to investigate the professors’ perception about the quality of the Management undergraduate program at the Federal University of Sergipe/Campus São Cristóvão. Regarding the methodological procedures, it is an exploratory and descriptive field research, based on a qualitative approach. The instrument used for data collection was a semistructured interview script, based on seven quality dimensions related to educational services. The interviews were conducted with seven professors from each field of study of the program, being recorded, transcribed and, subsequently, analyzed using the method of interpretation of the senses. The professors recognize that the program still has numerous deficiencies that may have negative consequences on its quality and, consequently, on the professional training of their graduates. Items such as: the use of outdated teaching methodologies, teaching of contents that do not match the reality of manager's professional performance, and inadequate/insufficient physical infrastructure are determinant for the sharp decline in assessments that measure the quality of the program, conducted by the Brazilian Ministry of Education (MEC). The analysis of the interviews revel that although the professors state, in general, that the program has a satisfactory level of quality, it is still far from the professors' expectations, considering that numerous shortcomings are pointed out in the program. We understood that professors need to review the concepts of quality and what factors are necessary for an undergraduate program to be well evaluated. Since the negative points mentioned by the interviewees outnumber the positive points related to the program, we understood that the quality of the program needs to evolve a lot and such negative points have impacts on the results obtained in the MEC evaluations.