Avaliação do Sistema de Gestão Eletrônica de Documentos (GED) : um estudo de caso

Abstract

This monographic work deals with the Evaluation of the Electronic Document Management System, since in technology, one of the most important concepts is the evaluation, whose objective is to verify if a given adopted or implemented system meets the needs of an organization. Thus, the following question was formulated as a problem of this work: Does the GED used in the DAA / DIRED archive meet all the needs of the sector? To answer the problem, the proposed objective was to evaluate the Electronic Document Management System (GED) used in the Registration, Documentation and Archive Division (DIRED) sector. This is a case study at DIRED, based on interviews with employees, to know the needs and problems of the sector, among others, allowing a broad and detailed knowledge. As a result, research has shown that GED, despite its effectiveness, does not meet all of the industry's needs and objectives efficiently and quality, however easy to handle, the tool is embryonic, so it meets only some of the industry's needs. such as document location, information storage, and loan and return control.