Inteligência emocional em processos de liderança : um estudo de caso em organizações de fomento à cultura

Abstract

The objective of this research is to identify the profile of leaders who act as cultural managers in organizations that promote culture, through the analysis of emotional intelligence - IE, having their importance centralized due to the uniqueness of cultural assets and their management, and the few studies on IE focused on these actors. Through a case study of an exploratory-descriptive nature, through the bibliographic survey, we sought to raise mainly some conceptions and concepts about intelligence and emotional intelligence, the importance of emotional intelligence in organizations and the singularities of cultural management. Studies have shown that EI in many cases is more influential for a leader's professional success than technical skills. The data obtained with the test revealed that cultural managers have higher intrapersonal emotional competences, such as emotional awareness, intentionality, creativity, perspective and integrity, but have a state of greater vulnerability in interpersonal skills. Thus, the research left reflections on the need to develop emotional skills in these spaces, in addition to the adoption of recruitment and selection policies based not only on technical qualities, but also on emotional qualities.