Inovações tecnológicas aplicadas à logística : um estudo de caso de uma distribuidora de varejo

Abstract

With the advance of innovation and an ingreasingly globalized world, companies began to look for new technologies, as a support to market competitiveness. This technological advance has been benefiting the logistics sector, mainly in the ways of uniting the organizational processes to the information systems dedicated to this, as a alternative to get better results in the organization. Considering this, this monograph’s objective was to analyse how the technological inovation provides improvement in the efficiency and effectiveness of procedures for receiving, storing, shipping and distributing products within the distribution center of a retailer in the state of Sergipe. Thus, this study sought to understand how the processes of receiving, storing, shipping and distributing products works in the company where the study is being held, identify which technological innovations are being used to control the product and information flows in the organization’s processes; verify the importance of technological innovation in the processes, considering the products in the studied distribution center; and examinate the impact of the needs for training and quality of the manpower that handles the tecnologic inovations used by the receiving, storing, shipping and distributing sector of the organization. For this, the methodological procedures were based on a qualitative case study, whose type of research is the exploratory, with emphasis on a semi-structured interview script aimed at managers and employees of the company, in order to gather data for analysis. Thus, the study found that the company has a pleasant development, but still pending to invest in studies that guarantee greater support to current technologies. It was also found that the perishables sector, considered as one of the main sectors of the organization, does not function in a technologically aligned way with the environment in general. Based on the importance of this study, companies are challenged due to competitiveness, so, technological innovation promotes the solution in the face of a contemporary society stimulated by current technologies.