Sistema de Informação Gerencial no setor público : o caso do Departamento de Alimentação Escolar do estado de Sergipe

Abstract

In a current scenario marked by the high level of computerization of work procedures, organizations tend to adopt Management Information Systems to assist the information management process. In the public sector, the implementation of these systems promotes an increase in the productivity of servers, in addition to supporting decision making for managers. Thus, the present study aimed to analyze the implementation of a Management Information System in the School Food Department (SFD) of the State of Sergipe from the perspective of the public servant. To meet this objective, this work developed a single case study, using structured and semi-structured interviews with SFD servers as evidence source. Data analysis took place through a simple descriptive analysis and content analysis, seeking to relate the data collected through interviews to the theories used in the study. From the data analysis it was possible to verify that the process of implantation of the Management Information System in the Department of School Feeding occurred through the interaction between the managers of the sectors and the developers of the system that created the functionalities based on the presented demands. It was found that the implemented system provided an improvement in decision making due to the ease of access to information, in addition to increasing the productivity of system users and reducing operational errors.