Modelagem de processos das chefias departamentais da Universidade Federal de Sergipe

Abstract

The modeling of organizational processes helps to understand, disseminate and identify points of improvement that can provide greater efficiency and savings in the use of the resources necessary for their execution. However, several organizations are unaware of the importance of documenting and making their organizational processes available. The difficulties in determining how these processes should be performed directly impact the organization’s performance. The departmental heads of the Federal University of Sergipe (UFS), elected for a two-year term, also face difficulties in knowing the processes under their responsibility. The information for executing these processes is made available through resolutions published by the institution and manuals for using the Management Information System (GIS), usually in a non-integrated manner. This makes it difficult for departmental heads to access and understand these processes. In this context, this work proposes the modeling, integration of documents and making available 18 processes of the departmental heads of UFS. The modeling of the processes was carried out through interviews with departmental heads and reading of the resolutions that standardize these processes. The Business Process Management Notation (BPMN) was used to model the identified processes. Additionally, a Website was created to integrate the created models, resolutions and GIS manuals associated with each process. An evaluation of the processes and the tool created for publishing the modeled processes was carried out. In total, 8 respondents evaluated the processes and the website. The results showed that 50% are administrative technicians, 33% are teachers and 17% of respondents are departmental heads. Most respondents had five (5) to ten (10) years of experience in the institution with the processes. Still, according to our statistical evaluation, the modeled processes had an average agreement of 50% between the interviewees and the website (tool) was considered easy to use, useful and with intention of use by the interviewees.