Perspectiva da (in) satisfação dos teletrabalhadores : um estudo sob a ótica da teoria motivacional de Herzberg

Abstract

The modality of teleworking in Brazil intensified with the Covid-19 pandemic experienced worldwide at the beginning of 2020. In the face of this new scenario, teleworking emerged as an opportunity to continue carrying out work, regardless of the physical barriers imposed. Nowadays, it is possible to see the permanence of remote work by several companies, generating impacts in several aspects. Given the above, this research sought to analyze the perspective of (dis)satisfaction of teleworkers, from the perspective of Herzberg's motivational theory. For this, a descriptive and quantitative survey was carried out, with intentional non-probabilistic sampling, through the application of an electronic form made available through social media to teleworkers from different regions of Brazil, leaving 89 valid responses. Data were treated using simple descriptive statistics. As a result, a predominance of positive consequences was identified in the satisfaction of the respondent teleworkers, both in the face of hygienic factors and the motivational factors addressed by Herzberg's theory, allowing to conclude that telecommuting has potential for advancement in society, regardless of the pandemic scenario, being adaptable in different branches of activity, highlighting mainly the context of companies focused on information and communication technologies (ICTs).