Atuação do secretariado na gestão documental virtual

Abstract

The objective of this exploratory and descriptive research was to analyze the secretarial practice in virtual document management. The steps of the investigation were to identify the main technologies aimed at this management; to verify which of these technologies are adopted by secretaries in their professional routine; and to analyze the skills mobilized by secretaries for virtual document management. For data collection, a questionnaire with closed questions was applied to active secretaries and participants in WhatsApp groups. The questions aimed to identify the respondent's profile, knowledge about document management technologies, the technologies that this audience uses or wishes to use at work and the skills they believe are essential for electronic document management. Sixteen respondents were obtained. The analysis of the results indicates the use of electronic document management, highlighting the use of programs for document creation and cloud storage systems. Regarding competencies, it was found the application of the ability to adapt to technological changes, analytical thinking, organizational skills, technical knowledge in document management software and clear communication.