Outsourcing de tecnologia da informação na administração pública : a busca de parceiros na perspectiva do favorecimento da inovação na Prefeitura Municipal de Aracaju

Abstract

This research aims to identify the relationship between the IT outsourcing process and innovation in the city hall of Aracaju in the perception of the public manager. Among the specific objectives, we highlight the description of the IT outsourcing process in the city hall, identifying demands for innovation in the city hall and evaluating the prospect of innovation with IT outsourcing in the city hall of Aracaju. It refers to an applied, exploratory and qualitative research. A semi-structured interview was carried out with the PMA IT manager to produce data and achieve the objectives. It was observed that the management of the PMA progressed according to improvements in infrastructure services, elaboration and implementation of projects, in addition, it was also noted that the communication of the PMA with society became closer, being a consequence of an innovation. It was found that new management systems and processes, server training were adopted after IT outsourcing, in addition to the information security policy that is in progress. Finally, outsourcing made it possible to save time and financial resources at the same time, bringing advantages and benefits to the public sector.