Troca de conhecimentos na rede social formada pelos funcionários da gestão de leitos de um hospital em Aracaju/SE

Abstract

This study used social network analysis (SNA) to identify how tacit knowledge is exchanged in the network formed by bed management employees at a hospital in Aracaju\SE from the perspective of social network analysis. To this end, the idea was to analyze more specifically factors such as centrality, cohesion, quality and frequency of employee communication, as well as which are the most central and peripheral within the networks studied. The research instrument was based on Guimarães (2005) and the data was collected using a questionnaire and participant observation carried out by the author. A total of 21 (twenty-one) employees were interviewed, 5 (five) of whom work daily during office hours, while the other 16 (sixteen) are divided into two networks corresponding to two different shifts. The results obtained show that the on-call 2 network is denser and has more links and connections between the actors. In addition, actor C2-GE stood out positively in terms of centrality and degree of intermediation in most of the questions in the two networks. The analysis of Core and Periphery made it possible to identify which actors are the most central and peripheral in the networks and the oncall 2 network showed the best results, since it has more actors in a central position than peripheral in the exchange of information. The analyses obtained from the networks made it possible to validate the actions of engagement and exchange between their collaborators, highlighting the vision of the group in which each actor is included, thus providing strategic support for the Organization studied.