A influência das soft skills no comportamento organizacional do Sistema da Ordem dos Advogados do Brasil - Seccional Sergipe : uma análise com foco nas funções secretariais

Abstract

The aim of this study was to analyze the soft skills of the professionals who work as secretaries in the Brazilian Bar Association, Sergipe Section (OAB/SE), in seeking to answer how these skills can influence organizational behavior. The steps of the investigation were: to identify the main soft skills presented by the professionals investigated; to verify the scope of the secretarial activities developed in the context of organizational relations; and to analyze the aspects of organizational behavior that can be impacted by the soft skills of these professionals. This research was characterized as exploratory and descriptive, with qualitative and quantitative analyses, using a questionnaire applied by google forms as a data collection tool. The data obtained showed the relevance of the interpersonal skills of these professionals in the performance of their duties and the impact generated in the corporate environment. By applying soft skills such as communication, empathy, adaptability and organization, a secretary contributes to the interaction between teams, the strengthening of the organizational culture and the efficient management of conflicts and changes within the organization. The results show that these skills are essential for promoting productivity, harmony in the workplace and employee well-being.