A importância da inteligência emocional para a saúde mental do profissional de Secretariado Executivo

Abstract

This study investigates the role of emotional intelligence in the performance of executive secretarial professionals, focusing on its influence on communication, conflict resolution and the quality of customer service, as emotional intelligence plays a crucial role in managing emotions, developing skills such as empathy and self-motivation, and fostering more effective interpersonal relationships in the workplace. The research adopted a qualitative and descriptive approach, using a multiple case study and semi-structured interviews to collect data on professionals’ experiences in the field. The results indicate that emotional intelligence not only improves professional performance but also helps reduce occupational stress, promoting a healthier and more productive organizational environment.