Processo de tomada de decisão na gestão pública : uma análise na diretoria-geral do TRE-SE

Abstract

This research portrays an analysis of the functioning of the decision-making process in public management, focusing on a federal judicial branch. Therefore, its main objective was to understand how the decision-making process works in the sectors that make up the board of the Regional Electoral Court of Sergipe. The study was conducted using a qualitative approach of an exploratory and descriptive nature. Exploratory because it seeks to have greater familiarity with the problem and the improvement of ideas or the discovery of intuitions, and descriptive because it focuses on studying the characteristics of a group and describing the relationship between decision-making and public administration (Gil, 2002). Thus, the research was developed through a case study, acquiring evidence through semi-structured interviews with managers of the units of the General Directorate of TRE-SE who have a higher level of decision-making in their work activities. In the data analysis process, basic qualitative analysis was used, where the literature addressed in the theoretical framework was compared with the practices found in the body. Through this, it was possible to perceive that many of the statements presented in the theoretical framework were similar to the practice carried out in the agency. The decision-making process in the TRE-SE Board of Directors proved to be wellfounded and participatory, so that there is collaboration with the employees and the decisions made are based on regulations issued by the Court itself and by control agencies. Furthermore, it was possible to measure the stages for decision-making, influencing factors and technological tools that assist in this process. Thus, through this study, it was perceived that in order to make this decision-making process more efficient, it is necessary to increase the number of employees, implement BI panels to verify data more quickly and increase the recording of meetings in minutes, so that it will facilitate programmed decision-making.