Avaliação do desempenho dos centros de especialidades odontológicas estaduais de Sergipe

Abstract

The objective of this study was to evaluate the performance of the Sergipe Centers of Dental Specialties (CEOs) through primary data obtained through forms sent to managers and secondary data obtained through the Outpatient Information System of the United Health System (SIA- SUS) in the years 2015 to 2017, based on oral health coverage, sociodemographic indicators and structural conditions of the services offered. The performance, in general, unsatisfactory, in the period in question, reveals failures in the dynamization of the services offered. It was observed that structural and demographic data, nor the human development index, contributed to the assessed performance. However, the results suggest that the predominantly unsatisfactory performance of CEOs may be more related to low coverage of the Oral Health Team, high turnover of managers and possible non-compliance with workload. It is important to emphasize the importance of the evaluation process to ensure a better quality of the services provided to the population.