Proposta de intervenção : uma estruturação no modelo de capacitação e treinamento da empresa Delta Transportes

Abstract

This study aimed to propose an intervention in the organizational structure of Delta Transportes through the creation of a People Management department based on the competency-based management model. The company had shown consistent growth since its founding in 2014 but operated with a limited Human Resources structure, restricted to operational activities such as payroll processing, which compromised its organizational development. The research adopted a qualitative approach and used action research as its strategy, enabling a participatory and transformative intervention in the organizational reality. Data collection was conducted in four phases: exploratory, in-depth, action, and evaluation. Semi-structured interviews were carried out with two managers, and questionnaires were applied to all seven drivers who are part of the company’s unit in Aracaju/SE. The data were analyzed using qualitative data analysis to diagnose competency gaps and develop a training plan aligned with the company’s strategies. As a result, a proposal for a competency-based people management model was structured, including job descriptions and the development of specific training programs. The intervention proposal was designed using the 5W2H method and can be implemented by the organization's managers. It is suggested that the evaluation of the intervention’s effectiveness be conducted by the company’s managers based on the Kirkpatrick Model. It is concluded that the implementation of strategic people management can significantly contribute to aligning organizational objectives with employee development, making the organization more effective, attractive, and competitive.