Secretariado remoto no Brasil : análise empírica das competências requisitadas

Abstract

The present Undergraduate Thesis aimed to develop guidelines to guide aspiring remote Executive Secretariat professionals based on the identification of the competencies and activities required for professional performance, as well as the mapping of the most in-demand knowledge, skills, and attitudes according to the perception of remote secretaries. The qualitative research was carried out through semistructured interviews with four professionals working in the field, selected through searches on social media. The data were analyzed using the Content Analysis technique (Bardin, 2011). The results show that remote secretarial work requires multiple competencies, such as proficiency in Information and Communication Technologies, autonomy, effective communication, organization, and flexibility. Furthermore, the study indicates the need for curricular updates in Secretarial courses to align academic training with the demands of the consolidated post-pandemic remote labor market.