Secretários executivos e a gestão do conhecimento : o caso da Universidade Federal de Sergipe

Abstract

This study aims to investigate the role of executive secretaries in knowledge management at the Federal University of Sergipe (UFS), highlighting their practices for organizing, storing, using, and disseminating information across the institution's various departments. The research adopts an applied qualitative approach with a descriptive objective, using the embedded case study method. Data collection involved semi-structured interviews with five executive secretaries, selected for their work in key departments at UFS. Content analysis was chosen as the technique to examine the interviews, identifying thematic categories that reflect the knowledge management practices and challenges faced by the participants. The results demonstrate that knowledge management among UFS executive secretaries is greatly facilitated by the use of computerized systems, such as SIGAA and SEI, which optimize the organization and access to information. However, a lack of integration between these systems and the absence of formalized policies for knowledge sharing were identified, which creates challenges such as rework and loss of information during transitions. Furthermore, the overload of responsibilities and the lack of regular training were identified as limiting factors for more efficient knowledge management. The study concludes that, although executive secretaries play a central role in organizing and disseminating information, improvements in institutional policies and technological integration are needed to ensure greater efficiency and continuity in UFS's administrative processes.