Rotinas administrativas e a profissão de secretariado executivo : um estudo de caso na Universidade Federal de Sergipe

Abstract

The main objective of this study was to analyze the administrative routines of the secretariat of the Postgraduate Program in Water Resources at the Federal University of Sergipe, based on the role of the Executive Secretary, in order to propose changes that improve the efficiency of the procedures and processes carried out weekly in this department. To achieve this goal, a bibliographic survey was conducted using relevant keywords in the Web of Science, SciELO databases, and Google Scholar, with a publication timeframe of the last ten years. Additionally, a documentary analysis of legislation related to the Executive Secretary profession and related areas was performed. The methodological approach of the study is qualitative, using the case study technique based on the experience of the outsourced employee. An overload of activities was diagnosed, and based on the descriptions of the administrative routines, improvements were proposed to streamline and prioritize tasks throughout the week, in accordance with the institution's availability.