A experiência do paciente na atenção primária à saúde em um município do interior de Sergipe

Abstract

Introduction: Patient experience is defined as a sum of interactions that patients have with the health system and is an important theme in the search for quality in health services. In fact, patients are concerned with their care experience as much as with clinical efficacy and their safety, towards the centrality of care. Objective: To evaluate the dimensions of quality in health care in a municipality in the interior of Sergipe. Method: This is a cross-sectional study with a quantitative approach to data from the application of 02 questionnaires, one socioeconomic and another to evaluate primary care care in the user's view - PCAT, carried out through data collection to measure the experiences of patients who were approached in the Family Health Units (UBS) of a municipality in the interior of Sergipe. Results: 50 users of Primary Health Care from a municipality of Sergipe participated in the survey. The sample was predominantly composed of women (76%). Accessibility averaged 3.66, indicating great difficulties in access, such as limited hours and lack of service on weekends. Care coordination averaged 4.20, reflecting the lack of integration between services. The affiliation was the dimension with the highest score (9.40), showing a strong bond of users with the service. The community orientation averaged 5.51, suggesting the need for improvements. Conclusion: Although the affiliation to the system has been positive, aspects such as accessibility, coordination and comprehensiveness of services need to be improved.