Acesso à saúde por pessoas em situação de rua: modelos comunicacionais em cenários de crise

Abstract

The homeless population faces historical and persistent barriers in accessing health services, which are intensified in crisis scenarios. This dissertation investigates how different risk communication models influenced this population's access to health services during the COVID-19 pandemic, based on a comparative analysis between the cities of Aracaju, capital of the State of Sergipe (Brazil), and Lisbon, capital of Portugal. The research adopts a qualitative approach, structured as a multiple case study and of a holistic nature, focusing on government strategies to confront the health emergency, especially on innovative communication practices in each context. The analysis reveals structural limitations, institutional innovations and the impacts of communication actions on the effectiveness of health responses aimed at the homeless population, contributing to the formulation of more inclusive, equitable and sensitive public policies to the specificities of groups in extreme social vulnerability.