Avaliação do serviço de referência da biblioteca da Universidade Federal de Sergipe : estudo comparativo entre os ingressantes e os concluintes do curso de Biblioteconomia e Documentação da UFS

Abstract

The present work of course conclusion aims to present a reflection on a subject of the evaluation of the service of reference in university libraries. To do so, a study should be carried out regarding the reference service of the Federal University of Sergipe Library - BICEN, which is one of the most prestigious in the State. Understanding that the main objective of the university library is to disseminate information to an academic community and, especially, to the students, a study sought to analyze the knowledge of the students, students and conclusions of the librarianship course of the same university, about the service of available from the university library. It also aimed at the best level of service offered by Bicen. It is believed that this work allows analyzing the degree of satisfaction of the reference service and its needs, promoting reflections for future improvements. For that, a comparative study method was chosen, through the application of questionnaires to the incoming students and forms for the conclusions. The results showed an ignorance of the service by the participants and a lack of satisfaction on the part of the buyers in relation to several issues, especially in relation to the quality of the service