A influência da tecnologia da informação no processo de comunicação interna em uma instituição pública : um estudo descritivo

Abstract

This work had the objective to analyse the information technology influence in the internal communication process in the public educational institution at Sergipe. Therefore the study make possible describe sort and communication ways used by the organization and diagnose the positive and negative actions founded in the internal communication practiced and identify the information technology impact in the internal communication and describe, through current legislation, the appropriate formatting of official communications. Therefore descriptive and survey methods were used which consisted in a closed questionnaire application to the individuals who work in departmental secretaries of the institution studied.It could be checked that information Technologies are very effective and efficient tools in the internal communication process because they eliminate excessive bureaucracy and provide agility to administrative activities. This study aimed to present a clear and precise view about preparation and dissemination and flow of internal communications with special focus to memo document in the studied organization. This present research aims to serve of basis to the developing of future researches which deal with communicational theories applied to the organizational changes in the public sphere and that involves specially people who frequently deal with internal communications