Gestão da informação : fluxo e controle de Ofícios em um Órgão Público de Aracaju/SE

Abstract

This research aims to observe the information management effectiveness degree in flow and control of administrative letters in a public company at Aracaju, Sergipe. The research was developed at Secretaria Municipal do Meio Ambiente with workers responsible for using eletronic system which manage oficial administrative letters (ofício) through E-doc (SISGES). As theoretical reference there were approached information technology and document management and E-doc and oficial writing and the secretary executive work. The research has qualitative and descriptive nature. For data collection and analysis there was used case study methodology with interwiews and application of questionnaires with close and open questions with the intention of checking E-doc effectiveness. A result it could be observed that electronic document management through E-doc controls effectively official administrative documents (ofício) and empowers agility in the production for sending and receiving such kind of documents as well as searching information and making decision. Despite being a system in process of deployment its users agree the system optimizes time and brings agility to the services provided by the secretary studied