Gestão eletrônica de documentos : um estudo de caso do Sistema de Gestão Eletrônica de Documentos e Processos (e-DOC) de um órgão estadual de Aracaju

Abstract

This study shows as main topic the electronic management of documents, focusing on the "Sistema de Gestão Eletrônica de Documentos” (e-DOC).Its main objective is to describe how the e-DOC is used to manage electronic documents inside a government agency in Aracaju. The specific objectives are as following: a) to describe how this system works; b) to describe how employees operate the e-DOC system. c) Relate e-DOC to the elements of electronic document management theories. The idea to research this specific topic has occurred after participating on an advanced course about the e-DOC system and the daily use of this same system, during the internship and employment on the purchasing department of a government agency. This research is based on exploratory analysis and survey methods.As conclusion, it‟s been verified that the e-doc has been implanted with the intent to improve and update the government information management through electronic documents management, but even though this system has reduced the work to manage external documents, internal procedures haven‟t been improved as expected