Utilização de indicadores de desempenho no setor de compras em empresa de grande porte do setor de petróleo e energia

Abstract

Performance indicators are currently key tools for monitoring compliance with organizational goals, enabling them to achieve their objectives. The contracting department of goods and services is of the position and evoluation of the certain activity. This article is based on a study of the use of indicators in the purchasing sector in a large company of the oil and energy sector in the interior of the state of São Paulo (SP). The applied methodology was based on bibliographical research and case study, with data surveys referring to contracting deadlines previously imposed by management, which gives a more comprehensive view regarding the discernment of adversities; the estimated amounts of the proceedings were also raised so that they can be finalized within the deadline previously planned by the demandant. The results obtained indicated that the monitoring of the contracting history plays a fundamental role in the elaboration of future estimates and on the optimization of the hiring process, in order to be more efficient. Thus, the implementation of indicators increases the operational efficiency through the cost savings.