Gestão de pessoas por competência : análise das competências dos técnico- administrativos do CCSA da Universidade Federal de Sergipe

Abstract

Due to the constant changes in the organizational environment, it becomes necessary to improve and integrate new management models. Personnel Management by Competencies is a tool that identifies knowledge and skills important for efficiency and effectiveness in people's performance, and may identify qualification deficits for the elaboration of special services. The main objective of this research is to evaluate the importance and mastery of the skills of the administrative technicians in the accomplishment of their activities in the Center of Applied Social Sciences of the Federal University of Sergip. Through the theoretical framework, we sought to facilitate the understanding of concepts related to competence management. The present research with qualitative exploratory and descriptive character, being used the case study. Data collection was done through the questionnaire with the CCSA technical-administrative staff and the semi-structured interview with the center's managers. The study concludes that the servers that have some skills that have been cited by them, such as working as a team have clear communication, avoid conflict and still respect the individual differences of each member has a higher performance of their duties within the institution. After the conclusions, we suggest topics for possible future studies, among them: mechanisms for server training, study of people management models based on skills and people management in public agencies.