Proposta de melhoria de processo em uma empresa de gestão de terminal de abastecimento de locomotivas

Abstract

Today, for companies to face direct competitors, they need to prepare using business process management methods and techniques to reduce time and costs. The BPM (Business Process Management) methodology is being widely used in organizations and companies in the rail sector are inserted in this context. The objective of this study was to propose improvements in the process in a terminal of supply of locomotives of transport of iron ore located in the state of Rio de Janeiro using BPM (Business Process Management) and tools of support as Cycle PDCA, Benchmarking and Performance Indicator. With the BPM application, it was possible to map the current process, identify the process failures, the average time of supply, the percentage desired for the improvement, and the possibility of redesigning the process in order to present the main points that should be improved and meaningful and satisfactory improvements.