Melhorias realizadas através da utilização de ferramentas da qualidade

Abstract

This research is a study conducted in the document management process of the company Multiple, a company in the field of outsourcing of labor in the areas of cleaning and building conservation providing mainly to federal agencies of the states of Sergipe and Bahia. In conversation with the company supervisor it was verified the existence of problems in the documentary management of the company mainly after the need to obtain files from a particular employee and they were not found. Through observations and interviews with the employees of Multiple it was realized that there was not a suitable place for storing the files, lack of procedure guiding the correct archiving of documents and others. This case study was developed with the main objective of proposing strategies aiming at the standardization and organization of the documentary collection of the Multiple company. The theoretical foundation presents concepts related to enterprise archive management. Through interviews with employees, strategies were developed that could minimize problems with the location and conservation of company files.