Análise do uso e impacto da tecnologia da informação : estudo de caso em uma microempresa do setor têxtil no município de Aracaju/SE

Abstract

Information technology is a fundamental element for increasing the efficiency and effectiveness of companies, being present in organizations of different sizes and in various sectors of the company. This study aims to analyze the use and impact of information technology in the micro company Max Maq Magalhães, a company active in the textile sector through the provision of maintenance services in sewing machines and the sale of related products. To this end, the following key concepts are founded: information systems, information technology, information resources and information characteristics, in addition to contextualizing micro and small companies and the textile sector in Brazil, the Northeast Region and Sergipe. Therefore, the research was characterized as descriptive and classified in its approach as qualitative. A single case study was adopted as a strategy and data were collected from two instruments, the structured interview and the unstructured observation. From the results obtained, the information technology resources that the company has and its uses were verified, in addition to the characteristics of the information system, the benefits of this system and the limitations in its using. It was concluded that the company has several information technology resources, being properly equipped according to its size. The software that the organization uses is present in all areas of the company, increasing the efficiency and effectiveness of activities. However, it was also found that the familiar character of the company together with its structure are factors that contribute to not using the full potential of the system.